STORE POLICIES

In-Store Delivery | In-Store Returns | Special Order

Delivery for in-store purchases

Topmar Building Supplies strives to provide convenient same or next-day delivery service at a fair and affordable price. Please contact us for pricing.

While we will make every reasonable effort to place your product as close as possible to where it is to be used, extra services (including, but not limited to, the placement of product anywhere other than where it can be dumped via flatbed truck or directly off load from the truck) will incur additional charges.

Clear communication by our customers regarding specific delivery concerns and situations at point of order is extremely helpful in ensuring a successful delivery experience.

Returns for in-store purchases

Returns of regularly-stocked items are accepted within 30 days of original purchase subject to the following terms and conditions:

  • All returned items must be accompanied by their original receipt, in their original packaging, unused and in good condition. Lumber and panel items must not be cut, weathered, or otherwise, show any signs of use to receive credit. We cannot offer returns for special order items, items marked final sale or items sold more than 30 days previous.
  • Refunds will be issued by the original method of payment. In the event payment was made by cheque, refunds will be subject to a 21-day waiting period from time of original purchase, after which a company cheque will be issued to the customer to complete the refund process.
  • Returns of large quantities may take up to 5 business days to process due to verification procedures.

In the event you require a pickup of returns from your jobsite, pick-up fees plus a handling charge may apply.

In-Store special order policy

We will gladly special order your item should we not have it as a regularly stocked product, subject to the following policies.

  • All special orders are subject to a minimum 50% Deposit at the time of order.
  • NO RETURNS will be accepted on special order or non-stock merchandise.
  • Special order items and deposits are NON-REFUNDABLE.
  • Special orders CANNOT BE CANCELLED once placed with our suppliers.
  • We are not responsible for production delays or other unforeseen circumstances that delay delivery of any special order. We will provide an estimate of the lead time required for your item to come in as accurately as possible; however, we cannot guarantee a lead time in any case.

Customers will be asked to sign a form acknowledging our special order policies and that they have reviewed the order for accuracy.